Returns and guarantees
For any incidence or anomaly during the warranty period you must be indicated by sending a contact form to the email info@todo-para-camping-caravans.es
According to the current regulations, Royal Legislative Decree 1/2007 of 16 November all new products have two years of guarantee.
The guarantee of the purchased products will be your purchase invoice. The start of the warranty period starts with the delivery date of the product. Defects or defects that may arise from incorrect manipulation of products and materials or wear produced by a normal or intensive use are not included in the warranty of the same. The warranty documentation included by the manufacturers is required to be read by the buyer. Warranty documents may include or exclude limitations on product warranty coverage.
The shipping costs for warranty reasons will be charged with All for camping caravans.es once this is validated.
In case the information provided to credit the claim is not clear enough, Todo para camping caravans.es reserves the right to request that the product be forwarded to paid lots to their facilities.
Custom or custom items we cannot admit your return or change.
The process to follow if the product has been defective and is in the warranty period is as follows.
Send an email to inform us of the order number or purchase invoice indicating which is the defect found.
all-for-camping-caravans.es will contact the customer to request the graphic tests necessary to be able to evaluate, as well as to credit the incidence and to be able to evaluate the warranty request. Shipping costs produced by a warranty period, once validated, are charged at https://www.todo-para-camping-caravans.es/.
Once the product has been received, https://www.todo-para-camping-caravans.es/gb/ will assess whether the repair or replacement of the defective product is covered by the warranty offered by the manufacturer (the manufacturer or distributor companies may request us to send the defective products to their offices for their study or valuation of the warranty).
This situation may delay the customer's response in time.